THE SMALL PRINT
Last updated: 9 October 2026
This policy explains how Hayden & Baker Ltd, trading as Hayden & Baker Butchers (“we”, “us”, “our”), collects and uses your personal information when you visit our website, contact us, place an order or book a butchery class. We are the “controller” of your personal information under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Hayden & Baker Ltd is registered in England and Wales, company number 13868327. Our registered office is 1 Park Road, Hampton Wick, Kingston upon Thames KT1 4AS and our shop is at 18 Craddocks Parade, Ashtead, Surrey KT21 1QJ. If you have any questions about this policy or your information, email info@haydenbakerbutchers.co.uk or call 01372 275155.
When you contact us: your name, email address, phone number and anything you tell us in your message, whether you use our contact form, email, phone or social media.
When you place an order or book a class: your name, contact details, what you have ordered or booked, collection dates and payment records. If you tell us about an allergy or dietary requirement, we will only use it to keep you safe and to prepare your order or class.
When you use our website: technical information such as your IP address, browser and device type, and the pages you visit. This is collected by our website platform to deliver and secure the site and to give us anonymous, aggregated visitor statistics.
We do not knowingly collect information from children under 13.
To reply to your enquiries: our legitimate interest in responding to people who contact us, or taking steps at your request before entering into a contract.
To take, prepare and hand over your orders, and to run butchery classes you have booked: to perform our contract with you.
To keep financial and food safety records: to comply with our legal obligations.
To run, protect and improve our website: our legitimate interest in having a secure, working website.
To use allergy or dietary information you give us: your explicit consent, which you can withdraw at any time.
To send you news or offers: only if you have asked us to. You can opt out at any time.
Enquiries: up to 12 months after we last heard from you.
Orders, class bookings and financial records: six years, to meet tax and accounting rules.
Allergy and dietary information: only for as long as we need it for your order or class.
Your cookie choices: until you change them or clear your browser storage.
You have the right to ask for a copy of the personal information we hold about you, and to ask us to correct it, delete it, restrict or object to how we use it, or transfer it to someone else. Where we rely on your consent, you can withdraw it at any time. There is normally no charge and we will reply within one month.
To make a request, email info@haydenbakerbutchers.co.uk. If you are unhappy with how we have handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.
Cookies and similar technologies (such as your browser’s local and session storage) store small pieces of information on your device. Under the Privacy and Electronic Communications Regulations (PECR) we only use them without asking where they are strictly necessary. Everything else waits for your permission.
hb-consent-v1
Essential (local storage)
Remembers your cookie choices so we don’t ask again on every page.
Until you change or clear it
hb-site-loader-seen
Essential (session storage)
Shows our opening animation only once per visit.
Until you close the tab
hb-visit
Essential (session storage)
Notes the start of your visit so the cookie banner isn’t shown on every page.
Until you close the tab
hb-enquiry
Essential (session storage)
Pre-selects the topic on our contact form when you click a button such as “Book a class”.
Until the form opens
hb-promo-seen
Essential (session storage)
Shows our pop-up message only once per visit.
Until you close the tab
Google Maps
Optional, third party
Shows our shop on an interactive map. Google may set its own cookies when the map loads (see policies.google.com/technologies/cookies).
Set by Google
When you first visit, our cookie banner lets you accept or reject optional cookies. Rejecting is as easy as accepting, and the site works fully either way. You can change your mind at any time using the “Cookie settings” link at the bottom of every page, or by clearing your browser’s cookies and site data.
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated at the top.
Company information
Company name
Hayden & Baker Ltd
Trading as
Hayden & Baker Butchers
Registered in
England and Wales
Company number
13868327
Registered office
1 Park Road, Hampton Wick, Kingston upon Thames KT1 4AS
Shop address
18 Craddocks Parade, Ashtead, Surrey KT21 1QJ
info@haydenbakerbutchers.co.uk
Telephone
01372 275155